Oversight of the Infrastructure Support Services Contract

Update procedures and provide training to Contracting Officers, Oversight Managers, and Program Office personnel overseeing contracts that use service level metrics that outlines how to a) draft effective and measurable service level metrics, b) monitor contractor compliance with performance requirements and review performance data, and c) review and assess service level metrics to ensure they accurately reflect contractor performance.

Recover service level credits totaling [redacted], so that the funds can be put to better use or provide documentation to justify uncollected credits.

Ensure Contract Management Plans include the controls that will be used by key contract personnel to oversee and manage complex service contracts.

Use the e-invoicing platform to replace manual invoice processing for future Infrastructure Support Services contracts.

Require Contracting Officers, Oversight Managers, and Program Office personnel to document the methodology for service level metrics calculations on all future managed service contracts before contract award or prior to implementing credits on invoices.

Ensure that Oversight Managers upload the supporting data for invoices to the contract electronic file application and determine whether the [redacted] in questioned costs for resource unit charges are supported and allowable.

Ensure that Oversight Managers communicate to Contractor personnel their responsibilities to follow FDIC policies to safeguard data and procedures for self-reporting related incidents.

Ensure Contracting Officers and Oversight Managers have the appropriate access to review and verify that contractors complete the required Privileged User Rules of Behavior training.